- Water damage
If there is a leak or other water damage on the property, it is important to get help as soon as possible. If there is a leak, turn off the main crane if you know where this is. When the water is turned off, it is important to have the water dried up as quickly as possible.
If the problem occurs during the working hours (Monday-Thursday 09.00-15.00, Friday 9.00-14.00), please contact the office on tel. 770 58 157.
If a water damage occurs outside working hours and is of such a nature that it can not wait until the next day, please contact tel. +47 90 20 29 44/ +47 90 01 36 49
- Fire/ fire alarm
All student housing units are equipped with fire detector and extinguisher. Get to know where fire extinguishers and extinguishers are in your home. It is strictly forbidden to remove or cover fire detectors.
In case of suspicion that something is wrong with the fire protection equipment in the building, Samskipnaden can enter on the unit without notifying the tenants first. Removing / covering the fire detector will result in a fee, see our overview «Price List Additional Services». You are responsible for reading the fire instruction as well as the escape plan in the building in which you live.
It is important that you notify us if you notice any fire safety concerns, for example, if you find that a fire extinguisher is removed.
At any time there shall be free passage in the escape routes. It is not allowed to store / store assets etc. in stairways, entrances and times. If anything is stored in a way that is blocking escape routes, it will be removed and thrown away by Samskipnaden.
Samskipnaden changes the battery in smoke detectors once a year. Fire extinguisher should not be removed from designated space.
In the case of fire:
Make sure everyone living in the home is safe. Close doors and windows.
Notify the fire department to emergency number 110. Enter the exact address of the building that is burning.
If the fire has not become too large, attempt to extinguish with fire extinguishers, but do not expose yourself to danger.
Beware of inhalation of smoke. Smoke poisoning is dangerous, so get out as soon as possible. As the smoke pulls upwards you should creep along the floor since there is more oxygen there. In addition, if it is dark, use the wall as the directional help to the nearest output.
Advice to avoid unwanted alarms
Ooze cause by cooking, using toasters and burning candles can affect the smoke detectors. Do not place a toaster or candle directly underneath the detector. Ensure good ventilation, use a fan when cooking. Close the kitchen door when cooking in the kitchen. Vapor emissions affects all types of smoke detectors.
Never leave lit candles or food cooking on the plates. Make it a habit to turn off these as soon as you finish them.
- I am locked out
- If you locked yourself out during the working hours (Monday-Thursday 09.00-15.00, Friday 9.00-14.00), please stop by the office.
If you lock yourself out outside working hours, and are not able to get in to your room, please contact tel. +47 90 20 29 44/ +47 90 01 36 49
- Lost key
- Contact the office during working hours (Monday - Thursday 09.00-15.00, Friday 09.00-14.00). You will be charged a fee for the new key, according to your price list. If you do not hand in your keys when you move out, you will be charged for a new set of keys. If you lost your key outside working hours, and are not able to get in to your room, please contact tel. +47 90 20 29 44/ +47 90 01 36 49
- If you have seen beetles, mice or others pest, please contact the office immediately or send a message to the caretaker service (through My page). Because students travel more than other populations, there is unfortunately a higher risk of taking pests, but only we will be notified we will make sure that they are removed immediately.
Fire department - 110
In the case of fire and large accidents
Police - 112
In the case of criminal acts where there is a danger of life, destruction of evidence or other incidents that cannot wait.
Ambulance - 113
Take charge at the accident site. Call for help, secure the accident site and those who are hurt. Provide lifesaving first aid.
116117 Emergency central
Use to report to the police, when someone is not in distress or in danger of life, and there is no danger of destruction of evidence