Tips and questions for login and access to housing data on MyPage

How does Samskipnaden show my housing application, contract and other housing data on MyPage?

Samskipnaden has a dedicated housing system that we also call our old housing portal. All housing processes are handeled in this system; the application, housing contract, the stay etc. This system is separated from Samskipnaden's MyPage.

In order for Samskipnaden to offer our residents a seamless customer journey we have to connect your profile on MyPage to the user you acquire as an application/resident in the housing system.

This process happens automatically when you apply housing the first time. In some cases the connection between Samskipnaden's MyPage and the housing system has to be renewed or created again.

On this page we show procedures to the most common questions related to login on MyPage and displaying housing data:

Cannot complete the registration to samskipnaden.no/en/Minside

When registering on MyPage for the first time you can choose between several registration methods; Apple-ID, Feide, Google or email + password.

After you have chosen the registration method we ask for your full name, study location and phone number (to verify yourself). Due to security reasons we do not accept all types of phone number to be used for verification. If you experience any error when trying to verify yourself, contact us via our contact form.

We do not recommend that you use someone else's phone number when verifying yourself.

I cannot log in to samskipnaden.no/en/Minside

If you cannot login to MyPage, consider these options:

Are you using the correct login?
We support several different login methods on MyPage, check that you are using the same method as when you created the account. For example, a gmail could be used both with the "Log in with Google"-button or as a standard email + password. The same goes for Apple.

Do you have a MyPage account?
In some cases we have experienced that residents or users can mix Samskipnaden's MyPage and Samskipnaden's old housing portal. If you applied or lived in Samskipnaden housing before 2022, you most likely used our old housing portal (that we now have made a integration to MyPage for, more about this in the nest section) - These login details will not work on Samskipnaden's MyPage.

In this case you might not have an account on MyPage and will need to create one. You will be asked to log in with the housing account in a later stage, in order to show your housing data on MyPage.

The housing tab on MyPage - I cannot log in to see my housing data

After you have logged in on MyPage, you will see different tabs for Samskipnaden's services in the top of the page.

To see your data in the tabs "Inbox" and "Housing", we require that you connect the user account from our housing system/Old housing portal to MyPage.

If you applied or lived with us after 2022, we connect these accounts automatically as a part of the application process. If you still run into errors, follow the steps below.

If you applied or lived with us before 2022, the connection has to be done manually the first time.

Here are the steps to manually connect the user from our housing system/Old housing portal to MyPage:

1. Log in to samskipnaden.no/en/minside

2. Go to the tab "Housing"

3. If you see an illustration and the headline "Everything about your student housing in one app" - Press "Get started" to continue.

If you do not see everything, or you see sub menus like "Invoice", "Applications" or "Contracts" without any content - continue to the next question on this page - "The housing tab on MyPage - I managed to log in, but do not see any contracts, applications or other data!"

4. When asked if you have lived with us before - Press "Yes".

5. Log in with the login details from our housing system/Old housing portal
- If you cannot remember the passowrd use the "forgotten password"-function
- If you cannot remember which email you should use - contact us via our contact form eller Housing office

6. Now you should be able to see your housing data. If you are able to log in but still cannot see any data, proceed to the next question on this page.

The housing tab on MyPage - I managed to log in, but do not see any contracts, applications or other data!

If you after logging in to MyPage and completing the steps above still cannot see your housing data under the tabs "Inbox" or "Housing", the following might be the case:

Did you use the correct account details from the housing system/Old housing portal?
In some cases you might have several users in the housing system/Old housing portal, whereas one or several might not have any housing data that we can show. If you are uncertain about this contact us via our contact form.

Other errors that could cause the housing data to not show
It can be diffictult to find a clear reason for this problem, but here are some options you should try:

- Delete browser data

- Use a different browser or incognito mode

- On MyPage under the "Profile" tab, scroll down to "Consents" - Remove the consent for housing and go back to the tab "Housing - repeat the steps in the question above.

I cannot complete/send my housing application

If you cannot send the housing application, please check the following:

- Check that you have used the correct country code and phone number format in the application

- This has to be correct both for you and your listed next of kin

I wish to change my email on MyPage or in the housing system/Old housing portal

Do you need to change the email on MyPage or in the housing system/Old housing portal? Here are the steps:

Wish to change email on MyPage
If you do not have unspent coffee cards or other personal offers you would like to keep, the best method to change email is simply to create a new user on MyPage.

You can easily connect the housing data to the new account even if you did not use the same email or on MyPage. See the steps in the questions above for more information on how to connect the account from the housing system/Old housing portal to your MyPage user.

Your old acount on MyPage will automatically be deleted after 1 year of inactivity. You can also easily delete it yourself under the "Profile" tab.

Alternatively you can contact us via our contact form, in order for us to change the email for you.

Har du behov for å bytte e-post på MinSide eller i boligportalen? Her er fremgangsmåten:

Wish to change email in the housing system/Old housing portal
If you wish to change the email in the housing system/Old housing portal, you have to contact us via our contact form eller Housing office

After we have changed the email you have to go through the steps to connect it to MyPage again. See the steps in "The housing tab on MyPage - I cannot log in to see my housing data".

Other cases not described above

We recommend that you try the steps described above.

If you are still stuck, contact us via our contact form. Describe the challenge and what you were doing when the issue occured, in as much detail as possible.