- Water damage
If there is a leak or other water damage on the property, it is important to get help as soon as possible. If there is a leak, turn off the stopcock if you know where this is. When the water is turned off, it is important to let the water dry as quickly as possible.
If the problem occurs during the working hours (Monday - Friday 08.30-15.00) , please contact the Service centre at 776 49030, or visit our offices in Teorifagsbygget, hus 2.
If the water damage occurs outside working hours and you believe it cannot wait until the following day, please contact Securitas AS on +47 975 30006.
- Fire/fire alarm
All student housing units are equipped with a fire detector and an extinguisher. Get to know where fire extinguishers and extinguishers are in your home. It is strictly forbidden to remove or cover fire detectors.
If we suspect that something is wrong with the fire protection equipment in the building, Samskipnaden can enter the unit without notifying the tenants first. Removing / covering the fire detector will result in a fee, see our overview «Price List Additional Services». You are responsible for reading the fire instruction as well as the escape plan in your building.
It is important that you notify us if you notice any fire safety concerns, for example, if you find that a fire extinguisher is removed.
Escape routes must not be blocked at any time. It is not allowed to store your belongings etc. in stairways and entrances. If anything is stored in a way that is blocking escape routes, it will be removed.
The Norwegian Arctic Student Organisation changes the battery in smoke detectors once a year. Fire extinguisher should not be removed from its designated space.
In the case of fire:
Make sure everyone residing in the home is safe. Close doors and windows.
Notify the fire department by calling the emergency number 110. Enter the exact address of the building that is burning.
If the fire has not become too extensive, attempt to extinguish with fire extinguishers, but do not expose yourself to danger.
Beware of inhaling smoke. Smoke poisoning is dangerous, so get out as soon as possible. As the smoke pulls upwards you should creep along the floor since there is more oxygen there. In addition, if it is dark, use the wall as the directional help to the nearest exit.
Advice to avoid unwanted alarms
Smoke caused by cooking, using toasters and burning candles can affect the smoke detectors. Do not place a toaster or candle directly underneath the detector. Ensure good ventilation by using a fan when cooking. Close the kitchen door when cooking in the kitchen. Vapor emissions affects all types of smoke detectors.
Never leave lit candles or food on a hot stove. Make it a habit to turn off these as soon as you stop using them.
If a fire alarm is triggered it will be charged and can lead to eviction.
- I have locked myself out
- If you have locked yourself out of your room, you can contact Nokas Security at 975 30 006. A fee (see the price list) is applicable, and must be paid in cash.
- Lost key
If you have lost your house key, you can contact our Service centre during opening hours (Monday - Friday 08.30-15.00) at our offices in Teorifagsbygget, hus 2. You will be charged a fee for a new key according to our price list.
If you do not hand in your keys when you move out, you will be charged for a new set of keys.
- If you have seen beetles, mice or others pest, please contact the office immediately or send a message to the maintenance service (through My page). Because students travel more than other populations, there is unfortunately a higher risk of bringing pests, but we are only able to reduce these risks if you contact us immediately.