Payment of laundry
You have to pay in advance for the use of the washing machines online. If you have forgotten your username and password, you can contact your housing office and you will be given this. You can change the password when logging in for the first time.
Log in to the Miele portal. Then select "account / payment" and then "payment to account". Here you select the amount you want to pay. Then follow further instructions. When confirmation is received, the money is transferred to the laundry account and can be used immediately.
Refund of balance
If you want to repay your outstanding balance from the laundry account, this can be done from the same page as you made the payment by pressing the refund button. This must be done no later than six months after the payment was made, and the card (Visa or MasterCard) must still be valid. It is not possible to repay the remaining balance from amounts paid in other ways than via online banking.Should you be unlucky enough to lose your chip, it is important that you make a refund and contact us to receive a new card.
Reserve washing time
You can reserve a washing time both on Miele's website and directly in the laundry. The reservation is valid for 15 minutes after the reserved time. If you arrive 15 minutes late for a reserved wash, the machine will be released, and others can use the washing machine. You will be charged for reserved laundry that is not used.
When booking online, select your laundry via the map. Make sure you choose the right laundry.
If you see that the booking will not be started by you, you can off-book. Then you do not have to pay for it. If you do not cancel, you will be charged.
Hopefully student housing must sign up for the lists in their respective laundries. We ask that the washing lists be respected, so that everyone gets the washing time they have reserved.
You can also wash without reservation. Then use your chip (Salto or Miele chip) directly on a free machine. Dryers can not be reserved in advance.SMS reminder
It is possible to receive an SMS reminder about your reservation, or that the washing machine and / or dryer is finished.
When you start the machines in the laundry, you can request a reminder that the washing machine or dryer is finished, in the form of an SMS to your mobile phone (only Norwegian phone numbers are possible). Press <SMS?> On the display and then enter your mobile number. The next time you use your card in the laundry, remember the number. 5 minutes before the machine is finished, you will receive the message.
You can also request notification of the reserved washing time. Then you can decide for yourself how long in advance you will be reminded (up to 24 hours) of your reservation (s). If you book a period that has already begun, you will not be notified.
SMS notification can be activated both in the laundry and on the internet. The service is free.
If you experience problems using the laundry system, you can first read the instructions from Miele. It can often help to try a different browser. From experience, Google Chrome is the one that works best. Are you still unable to? Contact the housing office during opening hours, and we will help you!
